At Artisan Lighting Phuket, we want you to be completely satisfied with your purchase. We understand that there may be occasions when you need to return a product. Please review our Refund and Returns Policy carefully to understand our guidelines for returns and refunds.
1. Eligibility for Returns:
- To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it. Any product that is damaged, used, or not in its original packaging may not be eligible for a refund or return.
2. Initiating a Return:
- If you wish to return a product, please contact our customer support team within 3 days of receiving your order to initiate the return process. You can reach us by firstname.lastname@example.org OR email@example.com.
3. Return Authorization:
- Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return the product. Please do not send the product back without obtaining an RA number.
4. Shipping Costs:
- Unless the return is due to an error on our part or a defective product, you are responsible for the cost of return shipping. Shipping costs are non-refundable.
5. Inspection and Approval:
- Once we receive the returned product, our team will inspect it to ensure it meets our return eligibility criteria. If the product is approved for a return, we will process the refund or exchange.
- Refunds will be processed within 2-3 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.
- Please note that it may take some time for the refunded amount to appear in your account, depending on your financial institution.
- If you would like to exchange a product, please indicate the replacement item you wish to receive when contacting our customer support team. We will do our best to accommodate your exchange request, subject to product availability.
8. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs in such cases.
9. Non-Returnable Items:
- Certain items, such as customized or personalized products, may not be eligible for returns unless they are damaged or defective.
10. Cancellation Policy: – If you wish to cancel an order that has not yet shipped, please contact us as soon as possible. Orders that have already shipped cannot be canceled and will be subject to our standard return policy.
11. Contact Us: – If you have any questions or need further assistance regarding our Refund and Returns Policy, please reach out to our customer support team at firstname.lastname@example.org OR email@example.com.
Please note that this policy is subject to change without notice. It is your responsibility to review our Refund and Returns Policy before making a purchase. Thank you for choosing Artisan Lighting Phuket as your source for quality lighting solutions. We appreciate your trust in us, and we are here to assist you with any return or refund requests.