Frequently Asked Questions

At Artisan Lighting Phuket , we understand that customers have different preferences and timelines for receiving their orders. To accommodate a variety of needs, we offer a range of shipping methods designed to provide flexibility and convenience. Here are the shipping methods available for Artisan Lighting Phuket:

1. Standard Shipping:
   • Our standard shipping option provides cost-effective and reliable delivery for customers who don’t require expedited shipping. It typically takes [4-5] business days for orders to be delivered with this method, depending on your location.
2. Express Shipping:
   • For customers who need their lighting fixtures sooner, we offer express shipping. This method prioritizes your order and aims to deliver it within [2-3] business days. Please note that express shipping may involve additional costs.
3. Priority Shipping:
   • Priority shipping offers a balanced approach, providing a faster delivery timeline than standard shipping at a more affordable rate than express shipping. Orders shipped using this method are typically delivered within [1-2] business days.
4. Same-Day and Next-Day Delivery (In Select Areas):
   • In certain areas, we offer same-day and next-day delivery options for customers who require their lighting solutions urgently. These methods provide the fastest delivery service possible and are ideal for last-minute projects or immediate lighting needs.
5. In-Store Pickup:
   • For customers who prefer to collect their orders in person, we offer an in-store pickup option. You can place your order online or over the phone and then visit our physical store to pick up your items at your convenience. This option eliminates shipping costs and allows you to inspect your products before taking them home.
6. Custom Shipping Options (Large Orders, Bulk Orders, or Special Requests):
   • We understand that some customers may have unique shipping requirements, such as large orders for commercial projects or special requests for delivery coordination. We are happy to work with you to create custom shipping solutions that meet your specific needs.
7. International Shipping:
   • If you are located outside our domestic shipping area, we also offer international shipping options. International shipping timelines and costs may vary depending on the destination and shipping method chosen.

Please note that shipping costs and delivery times may vary based on your location, the size and weight of your order, and the chosen shipping method. Our customer care team is available to provide detailed information on shipping options, costs, and estimated delivery times to help you make the best choice for your specific requirements.

The delivery time for your package from Artisan Lighting Phuket can vary depending on several factors, including the shipping method you choose, your location, and the availability of the product you ordered. Here are some general guidelines to help you estimate when you can expect to receive your package:

1. Standard Shipping: Standard shipping is the most economical option, but it typically takes a bit longer. In most cases, you can expect your package to arrive within 5 to 7 business days from the date of your order confirmation. However, please note that this timeline can vary depending on your location.
2. Express Shipping: If you opt for express shipping, you can typically expect your package to arrive within 2 to 3 business days from the date of your order confirmation. This option provides a faster delivery time for customers who need their lighting fixtures sooner.
3. Priority Shipping: Priority shipping offers a balance between speed and cost. Packages shipped using this method generally arrive within 3 to 5 business days from the date of your order confirmation. It provides a faster delivery compared to standard shipping without the premium cost of express shipping.
4. Same-Day and Next-Day Delivery (In Select Areas): For customers in select areas, we offer same-day and next-day delivery options. If you choose one of these expedited options, your package will arrive on the same day or the next business day, respectively, depending on the time of your order.
5. International Shipping: If you are located outside our domestic shipping area, international shipping timelines can vary significantly depending on your country’s customs regulations and the chosen shipping method. It’s essential to check the estimated delivery time provided during the checkout process for international orders.

Please keep in mind that these are general estimates, and actual delivery times may vary based on factors such as weather conditions, peak shipping seasons, and any unforeseen delays that may occur during transit. Additionally, it’s essential to consider the processing time for your order before it is shipped.

To get a more accurate estimate of the delivery time for your specific order, including any potential delays, it’s advisable to refer to the estimated delivery date provided during the checkout process. This date will be based on your shipping address, selected shipping method, and product availability. Additionally, tracking your package using the provided tracking number can help you stay updated on its progress and expected delivery date.

Tracking your order from Artisan Lighting Phuket is a straightforward process, designed to keep you informed about the status and location of your purchase as it makes its way to your doorstep. Here’s a step-by-step guide on how to track your order:

1. Order Confirmation Email: After placing your order with Artisan Lighting Phuket, you will receive an order confirmation email. This email will contain important details about your order, including your order number and a summary of the items purchased. Keep this email handy, as it will serve as a reference for tracking your order.
2. Tracking Number: Once your order is processed and shipped, you will receive another email notification. This email will include a tracking number, a link to our preferred shipping carrier’s website, and an estimated delivery date. The tracking number is a unique identifier for your package, and it’s crucial for monitoring its progress.
3. Visit the Shipping Carrier’s Website: Click on the provided tracking number link in your email or visit the website of the shipping carrier we’ve partnered with (e.g., UPS, FedEx, USPS, DHL). Most shipping carriers offer a dedicated “Track Your Package” or “Track Shipment” section on their websites.
4. Enter Your Tracking Number: On the shipping carrier’s website, locate the area where you can enter your tracking number. This may be labeled as “Track Your Shipment” or something similar. Enter the unique tracking number provided in your email and click the “Track” or “Submit” button.
5. View Your Order’s Progress: After submitting your tracking number, the carrier’s website will display real-time information about your order’s journey. You will be able to see the current status of your shipment, including when it was dispatched, its location in transit, and the expected delivery date.
6. Set Up Notifications (Optional): Many shipping carriers offer notification services that allow you to receive updates via email, SMS, or mobile app notifications. You can choose to receive notifications for various milestones, such as when your package is out for delivery or when it has been successfully delivered.
7. Contact Customer Support (If Needed): If you encounter any issues with tracking your order, or if you have specific questions or concerns about the delivery process, don’t hesitate to contact our lamp shop’s customer support team. They can provide assistance, answer your questions, and address any concerns you may have.

By following these steps and using the tracking information provided, you can stay informed about the status of your order from our lamp shop and anticipate its arrival. We aim to make the tracking process as transparent and convenient as possible to ensure your shopping experience is worry-free.

Placing an order with Artisan Lighting Phuket is a straightforward and hassle-free process. Whether you’re looking to brighten up your space with a new lamp or need lighting solutions for a project, follow these simple steps to place your order:

1. Visit Our Website or Store:

• You can start by visiting Artisan Lighting Phuket‘s website to browse our selection of lighting fixtures. Alternatively, you can visit our physical store if you prefer an in-person shopping experience.

2. Browse and Select Products:

• Take your time to explore our wide range of lighting products. Use filters or categories to narrow down your choices and find the perfect lamps or fixtures that suit your style, preferences, and project requirements.

3. Add Items to Your Cart:

• Once you’ve found the products you’d like to purchase, click on the “Add to Cart” or “Buy Now” button next to each item. This action will add the selected items to your shopping cart.

4. Review Your Cart:

• After adding items to your cart, you can review its contents by clicking on the shopping cart icon, often located in the upper right corner of the webpage. This will display a summary of the items you’ve selected.

5. Proceed to Checkout:

• When you’re ready to complete your purchase, click on the “Checkout” or “Proceed to Checkout” button within your cart. This action will initiate the checkout process.

6. Provide Shipping Information:

• You’ll need to provide your shipping information, including your shipping address and contact details. Double-check that all information is accurate to ensure smooth delivery.

7. Choose Shipping Method:

• Select your preferred shipping method from the available options. Choose between standard, express, or priority shipping, depending on your delivery needs.

8. Payment Information:

• Enter your payment information securely to complete your purchase. We accept various payment methods, including credit cards, debit cards, and online payment platforms.

9. Review and Confirm Your Order:

• Before finalizing your order, take a moment to review the details, including the items in your order, shipping address, and payment information. Make any necessary changes or updates.

10. Place Your Order: – Once you’re satisfied with your order details, click the “Place Order” or “Complete Purchase” button. This action will confirm your order, and you will receive an order confirmation email with your order number and details.

11. Track Your Order: – After placing your order, you can track its progress using the provided tracking number. We will keep you updated on the status of your shipment, including estimated delivery dates.

And that’s it! Your order will be processed and shipped according to your chosen shipping method. If you have any questions or need assistance at any point during the ordering process, our customer care team is available to provide support and guidance. We look forward to illuminating your life with our quality lighting solutions!

Contacting our lamp shop with any queries or concerns is a straightforward process, and we encourage you to reach out whenever you need assistance or have questions. We value your satisfaction and are here to provide the support you require. Here’s how you can contact us:

1. Customer Support Email:

• You can contact our lamp shop’s customer support team via email. This is a convenient method for non-urgent inquiries and allows you to provide details about your query or concern in writing. Our customer support email address is support@artisanlighting.net , mojo@artisanlighting.net

2. Customer Support Phone Number:

• For more immediate assistance or if you prefer speaking directly with a customer support representative, you can call our lamp shop’s phone number. Our dedicated team is available during business hours to address your questions and provide assistance. Our customer support phone number is  076 376 101 , 093 579 9471  ( TH )  And 086-945 8988 (EN & TH).

3. Online Contact Form:

• Many lamp shop websites include an online contact form that you can fill out with your name, email address, phone number, and your specific query or concern. This form is a convenient way to reach out, and your message will be forwarded to the appropriate department for a response.

4. Live Chat (If Available):

• Some lamp shop websites offer a live chat feature that allows you to chat in real-time with a customer support representative. This method is great for getting quick answers to your questions or receiving assistance while browsing the website.

5. Social Media and Messaging Apps:

• Some lamp shops also have a presence on social media platforms like Facebook, Twitter, or Instagram. You may be able to reach out to them through these platforms or messaging apps. Look for official accounts or contact information on their social media profiles.

6. In-Person Visit (Physical Store):

• If you prefer face-to-face interactions, you can visit our physical store during business hours. Our knowledgeable staff will be happy to assist you and address any questions or concerns you may have.

7. FAQ Section:

• Before reaching out, consider checking our lamp shop’s website for a frequently asked questions (FAQ) section. Many common queries may already be answered there, providing you with quick information.

When contacting our lamp shop, please provide as much detail as possible regarding your query or concern. This will help our customer support team better understand your needs and provide a more accurate and efficient response. Whether you have questions about product details, order status, customization options, or any other topic, our goal is to ensure your satisfaction and provide the assistance you need.

At Artisan Lighting Phuket, we value your convenience and offer flexibility when it comes to placing orders. You do not necessarily need to create an account to place an order, as we provide options for both guest checkout and registered account orders. Here’s a breakdown of both options:

1. Guest Checkout:

• If you prefer a quick and straightforward shopping experience, you can use our guest checkout option. This allows you to browse our products, select items, and complete the purchase process without creating an account.
• With guest checkout, you will need to provide essential information, including your shipping address, billing details, and payment information during the checkout process.
• While guest checkout is convenient for one-time purchases, please note that it does not allow you to save your order history or shipping information for future orders.

2. Registered Account Orders:

• Creating an account with our lamp shop offers several benefits, including a streamlined and personalized shopping experience for both current and future orders.
• With a registered account, you can save multiple shipping addresses, view your order history, track the progress of your current orders, and easily manage your account details.
• Additionally, having an account allows you to sign up for newsletters, receive updates on promotions and discounts, and enjoy a more customized shopping experience tailored to your preferences.

Ultimately, whether you choose to place an order as a guest or with a registered account depends on your preferences and how you’d like to manage your shopping experience. We strive to make the ordering process as convenient as possible, regardless of whether you decide to create an account or proceed as a guest.